Returns Policy

In general our returns policy can be summarised into simple points:

  • We will happily accept returns on most items which are returned complete and unused within 28 days.
  • We do not offer returns on food items due to health and hygiene reasons.
  • Any returns must be authorised via contacting us first for a returns reference number.
  • Costs of return are the responsibility of the customer.
  • Where a refund will take you under the free delivery threshold, the original cost of postage will be deducted from your refund. 
  • It is the customer's responsibility to return items adequately packed and labeled with returns reference number included. Please obtain proof of postage when posting.
  • Returns are processed within 5 working days of receipt of authorised returns where a returns reference number has been included.
  • Refunds will be returned to the original source of payment and can take up to 5 working days from processing.
  • International returns - It is the reponsbility of the customer to pay for any customs charges.

Returns address:

Baking Stash Returns Department,
Unit 217, Telsen Centre,
55 Thomas Street,
Birmingham
B6 4TN.

Please note we can only accept returns by post - we do not accept visitors at this address.

International Refunds

Please note we will refund based on the UK currency amount paid (GBP £) regardless of the originating currency and the exchange rates on the day of your refund being actioned.

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