In general our returns policy can be summarised into simple points:
- We will happily accept returns on most items which are returned complete and unused within 28 days.
- We do not offer returns on food items due to health and hygiene reasons.
- Any returns must be authorised via contacting us first for a returns reference number.
- Costs of return are the responsibility of the customer.
- Where a refund will take you under the free delivery threshold, the original cost of postage will be deducted from your refund.
- It is the customer's responsibility to return items adequately packed and labeled with returns reference number included. Please obtain proof of postage when posting.
- Returns are processed within 5 working days of receipt of authorised returns where a returns reference number has been included.
- Refunds will be returned to the original source of payment and can take up to 5 working days from processing.
- International returns - It is the reponsbility of the customer to pay for any customs charges.
Baking Stash Returns Department,
Unit 217, Telsen Centre,
55 Thomas Street,
Please note we can only accept returns by post - we do not accept visitors at this address.
Please note we will refund based on the UK currency amount paid (GBP £) regardless of the originating currency and the exchange rates on the day of your refund being actioned.